Sitalkuchi College

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Sitalkuchi College

Recognized by UGC u/s 2(f) &1 2(b)

An Affiliated Unit Of CBPBU, Coochbehar

NAAC Accredited with B

ISO 9001:2115

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Grievance Redressal Cell

Grievance Redressal Cell

A crucial component of every administration is the grievance redressal system. The administration of the college has a duty to ensure that all of its employees and students are in a safe and happy environment. In accordance with UGC rules, the Grievance Redressal Committee was established in the College to address employee and student issues. The complains that the Principal receives are passed to the relevant Committee members, who investigate the issues according to their importance. The Committee has been working tirelessly to make everyone in question feel comfortable and at ease by making the greatest efforts possible.

Composition of Grievance Redressal Cell of Sitalkuchi College

Sr. No.NameDesignationPositionContact No
1Dr. Afzal HossainPrincipalChairman8670415293
2Dr. Dipanjana ChakrabortyAssistant Professor of GeographyConvener9434174978
3Sri. Biplab DebnathAssistant Professor of EnglishJoint Convenor9064613712
4Dr. Jagannath BasuAssistant Professor of EnglishMember9832301168
6Dr. Manabendra RoyAssistant Professor of Political ScienceMember9832318859
7Sri. Rupan DebnathOffice AssistantMember9635139183

Functions of the Grievance Redressal Committee

  • To accept written complaints from students and employees and address them immediately.
  • To design and put in place a procedure for handling the complaints that have been made.
  • To provide the results to management, if necessary, for follow-up action.
  • To hear, note, and carefully examine the issues that have been brought to their attention by staff and students, and to take the required action right away.
  • Based on the veracity and seriousness of the concerns levelled, address the complaints.
  • To convey complaints to the appropriate department, which may include maintenance, transportation, academics, and facilities, among other things.
  • To call regular meetings to talk about whether the complaints have been resolved.
  • To follow up on these issues at regular intervals until they are finally resolved.
  • To uphold tight secrecy, if required.

All the students enrolled at Sitalkuchi College have the right to appeal any Academic/Non-academic matter in which they feel that they have been treated unfairly. Students may register a grievance with the College’s College Grievance Redressal Cell if any issue develops and cannot be handled amicably. Any student issue or complaint may be brought to the Cell for formal assessment. According to UGC Guidelines, the campus hearing body adheres to a series of official processes. Students will receive assistance in making their case from a Student Representative, as well as advice from the committee members. The final day of the relevant semester after the semester in which the incident happened is the deadline for submitting any form of grievance. The Grievance Redressal Committee’s judgement would be considered final and binding.

A lower-level settlement is usually preferable because the Grievance Redressal Committee does not support rapid fixes. The committee must try at such a settlement before it would accept a case. Documentation is accessible at the stated Cell’s office.

Any student who wishes to file a grievance can contact the chairperson of the Grievance Redressal Cell.

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